TERMS OF SERVICE

Last updated: 26 October 2026

These Terms of Service (“Terms”) govern your access to and use of the Mythic Morrow website and your purchase of products from us.

Mythic Morrow is the trading name of MYTHIC MORROW LTD, a private limited company registered in England and Wales under company number 17537031 (“Mythic Morrow”, “we”, “us” or “our”).

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

By accessing our website, creating an account or placing an order, you agree to these Terms to the extent applicable to your use of our website and Services. Your statutory consumer rights remain unaffected.

Nothing in these Terms excludes, restricts or limits any right, remedy or liability that cannot lawfully be excluded, restricted or limited under applicable law.

1. ABOUT US

Trading name: Mythic Morrow
Legal entity: MYTHIC MORROW LTD
Company number: 17537031
Registered in: England and Wales

Registered office address:

C/O Qps Accountancy
Unit 3, Venture Point
Stanney Mill Road
Chester
England
United Kingdom
CH2 4NE

Contact details:

• General enquiries: info@mythicmorrow.co.uk
• Accounts and invoices: accounts@mythicmorrow.co.uk
• Sales, orders and refunds: sales@mythicmorrow.co.uk

References in these Terms to the “Services” include our website, online store, products, content, features, customer accounts and related services.

Unless expressly stated otherwise, contracts for products purchased through our website are entered into with MYTHIC MORROW LTD.

2. USING OUR WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

You must not knowingly or deliberately:

• Use our website to commit or facilitate fraud or other unlawful activity.
• Attempt to gain unauthorised access to our website, systems, customer accounts or administrative functions.
• Interfere with the security, integrity or operation of our website.
• Introduce viruses, malware, malicious code or other harmful material.
• Scrape, crawl, harvest or extract website content or data by automated means without our permission, where such activity is unlawful or infringes our rights.
• Circumvent security measures, queue systems, purchase limits or other disclosed restrictions.
• Impersonate another person or submit deliberately false information.
• Misuse customer accounts, discount codes, promotions or payment systems.
• Interfere with another customer's access to or use of the Services.
• Infringe our intellectual property rights or the rights of another person.
• Use our website in a way that unlawfully compromises its availability or security.

We may implement reasonable security measures, investigate suspected misuse and take proportionate action where there are reasonable grounds to suspect fraud, abuse, cyberattacks or unlawful activity.

Nothing in this section prohibits lawful consumer activity, legitimate accessibility tools, permitted uses of website content or other conduct protected by law.

3. ELIGIBILITY TO PURCHASE

When placing an order, you confirm that:

• The information you provide is accurate and complete to the best of your knowledge.
• You have legal capacity to enter into the relevant transaction.
• You are authorised to use the payment method provided.
• Your purchase and intended use of the relevant product are lawful.
• You have reviewed the material product information and applicable purchase conditions.

If you purchase on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

If you are under 18, you should not enter into a purchase contract unless you have the legal capacity to do so. Where appropriate, a parent or guardian should supervise the transaction.

We do not knowingly seek to enter into transactions that are unlawful because of a purchaser's age or legal incapacity.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, images, specifications, prices and other information on our website are accurate and not misleading.

Manufacturers may change packaging, artwork, specifications or presentation. Product photographs may occasionally be illustrative, provided that the actual product is not materially misrepresented.

Colours and appearance may vary according to screen settings, lighting and ordinary manufacturing variation.

Where a characteristic is material to your purchase, please review the product description carefully and contact us before ordering if you require clarification.

We will not rely on a general disclaimer to excuse a material misdescription, a misleading product presentation or a failure to supply goods that conform to the contract.

5. TRADING CARD AND COLLECTIBLE PRODUCTS

Mythic Morrow sells trading card games, collectibles and related merchandise, including products such as:

• Booster boxes and booster packs.
• Elite Trainer Boxes and collection boxes.
• Starter decks and structure decks.
• Tins, blister products and premium collections.
• Sealed cases and promotional products.
• Individual trading cards and card bundles.
• Figures, board games, toys and accessories.
• Other collectible merchandise.

For many collectible products, the factory-sealed condition and integrity of the original packaging are important aspects of their commercial and collector value.

Our separate Returns & Refunds Policy explains the applicable procedures for cancellations, returns, inspection, diminished value, faulty goods, damaged goods, product substitution and suspected return fraud.

That policy must be read consistently with these Terms and applicable law. Neither policy overrides statutory consumer rights.

6. RANDOMISED TRADING CARD PRODUCTS

Many trading card products contain randomised contents.

Unless expressly stated otherwise in the relevant product description or required by the manufacturer's applicable specification, purchasing a randomised product does not guarantee:

• A particular card or character.
• A particular rarity, artwork or variant.
• A particular pull rate or card combination.
• A particular secondary-market value.
• A particular grading result.
• A particular financial return or resale outcome.

Images of possible cards, chase cards, rarities or set contents illustrate the product range and do not mean that every pack or box contains those particular items unless expressly stated.

Where a manufacturer makes a specific guarantee or the product description expressly promises particular contents, that representation will be considered in determining what the contract requires.

Randomised contents and market values may vary substantially.

A customer receiving less desirable or less valuable randomised contents than anticipated does not, by itself, establish that the product is faulty or misdescribed.

This does not affect any right to a remedy where the goods themselves are faulty, materially misdescribed, incomplete or otherwise fail to conform to the contract.

7. CARD CONDITION AND THIRD-PARTY GRADING

Unless expressly stated otherwise, cards contained within factory-sealed products are supplied as packed by the manufacturer.

We do not guarantee that any card will achieve a particular grade from PSA, Beckett, CGC, ACE or another third-party grading company.

Manufacturing characteristics may include centring variation, print lines, minor factory marks, foil variation, card curvature and other imperfections.

Third-party grading companies make their own independent assessments under their respective grading standards.

A grading result lower than a customer hoped to receive does not, by itself, establish that the product was faulty or misdescribed when supplied.

However, nothing in this section excludes liability where a specific grading outcome was expressly guaranteed as part of the contract, or restricts any statutory remedy for non-conforming goods.

8. PRICES

Prices are displayed in pounds sterling (GBP) unless otherwise stated.

Consumer-facing prices will include applicable taxes where required. Delivery charges and other mandatory charges will be disclosed clearly before you complete your purchase.

We aim to ensure that the total price payable is clear before an order is placed.

We may change prices, offers and product availability prospectively at any time before a binding contract is formed.

A price change will not retrospectively alter the agreed price of an existing binding contract unless this is permitted by law and the contract.

Where a discount, delivery charge or other condition applies, the relevant conditions will be disclosed before you become bound by the purchase.

9. PRICING, LISTING AND TECHNICAL ERRORS

Despite taking reasonable care, errors can occasionally occur. These may include:

• Incorrect prices or discounts.
• Incorrect product descriptions or specifications.
• Incorrect stock quantities.
• Duplicate promotional discounts.
• Technical or website configuration errors.
• Incorrect release dates or availability information.
• Other administrative or listing errors.

If we discover an error before accepting your order, we may correct the information and decline the order or invite you to place a new order on the corrected basis.

If payment has already been taken for an order that we lawfully decline before contract formation, we will refund the amount due.

If a binding contract has already been formed, we will deal with the error in accordance with the contract and applicable law. We will not assume that an obvious error automatically permits cancellation of every contract in all circumstances.

Where the legal effect of an error is uncertain, we may contact you to explain the issue and seek an agreed resolution.

Nothing in this section gives us an unrestricted right to cancel a binding consumer contract merely because fulfilment has become commercially inconvenient.

10. PLACING AN ORDER

Product listings on our website generally invite customers to submit offers to purchase. The legal effect of a listing and the precise point at which a contract is formed will depend on the checkout process and the communications issued for the relevant transaction.

When you submit an order, you must ensure that the products, quantities, delivery details and payment information are correct.

An automated acknowledgement confirming receipt of an order does not necessarily constitute acceptance.

Unless expressly stated otherwise during checkout or in the relevant order communications, a binding contract will ordinarily be formed when we send an order acceptance confirmation or dispatch the goods, whichever occurs first.

We will make the relevant contractual information available as required by applicable law.

The checkout must clearly indicate that placing the order creates an obligation to pay, using an appropriate and unambiguous payment-confirmation button or equivalent mechanism.

Nothing in this section overrides any mandatory legal requirements governing the formation or enforceability of an online consumer contract.

11. WHEN WE MAY DECLINE AN ORDER

Before a binding contract is formed, we may decline an order for legitimate reasons, including:

• The product is unavailable.
• An obvious pricing or listing error has occurred.
• Payment cannot be authorised.
• There are reasonable grounds to suspect payment fraud or unauthorised use of a payment method.
• A clearly disclosed purchase limit has been circumvented.
• A technical error has prevented the order from being processed correctly.
• Delivery to the specified destination is unavailable or unlawful.
• A legal or regulatory restriction prevents supply.
• Other legitimate circumstances prevent us from accepting the order.

Where payment has been taken and we lawfully decline an order before a contract is formed, we will refund the amount due.

After a binding contract has been formed, we will cancel it only where the contract and applicable law permit us to do so.

We will not use this clause to avoid an existing contractual obligation or a consumer remedy that has already arisen.

12. STOCK AVAILABILITY

All products are subject to availability unless expressly stated otherwise.

Trading cards and collectibles may be subject to limited allocations, restricted production runs, high demand or manufacturer supply changes.

Adding a product to a basket does not reserve it unless our website expressly confirms that a reservation has been made.

Inventory discrepancies, simultaneous orders or supplier changes may occasionally affect availability.

Where we cannot fulfil an accepted order, we will contact you and provide the refund or other remedy required by law.

We will not substitute a materially different product without your agreement where agreement is required.

13. PURCHASE LIMITS

For limited, allocated or high-demand products, we may impose reasonable purchase limits.

Applicable limits will be disclosed clearly before purchase where required.

Limits may apply per person, household, customer account, delivery address, payment method or related orders where reasonably necessary to administer the disclosed restriction.

We may use reasonable and proportionate checks to identify attempts to circumvent purchase limits.

Where we have reasonable evidence that orders were placed to evade a clearly disclosed restriction, we may decline affected orders before contract formation.

If a binding contract has already been formed, any cancellation or other action must comply with applicable law and the contract.

We will not apply purchase limits retrospectively in a manner that unfairly deprives customers of contractual rights.

14. BOTS AND AUTOMATED PURCHASING

You must not use bots, scripts or other automated purchasing systems to circumvent technical controls, queues, security measures or clearly disclosed purchase restrictions.

We may use reasonable technical measures to protect website availability, security and fair access to limited stock.

This section does not prohibit ordinary accessibility technology, lawful automated tools or other legitimate uses that do not circumvent our controls or interfere unlawfully with our Services.

15. RESELLERS AND COMMERCIAL PURCHASERS

Unless expressly stated otherwise, our consumer storefront is intended primarily for retail customers.

We may impose reasonable and clearly disclosed quantity restrictions on limited or allocated products.

Whether a purchaser qualifies as a consumer depends on the circumstances and applicable law, including the purpose for which the purchase is made.

Purchases made wholly or mainly for business purposes may be subject to different legal rules and any separately agreed business terms.

If you intend to purchase significant quantities for resale, trade or other commercial purposes, please contact us before ordering.

We will not treat an individual as a business purchaser solely because they buy collectible products or subsequently resell an item.

16. PAYMENT

You must provide valid payment information and use a payment method that you are authorised to use.

Payments may be processed by Shopify and/or third-party payment providers.

We may use reasonable payment-verification and fraud-prevention systems.

An order may be delayed or declined before acceptance if payment cannot be authorised or a legitimate security concern requires further verification.

We will not request that you disclose your full payment-card security credentials or account passwords by ordinary email.

Refunds, payment reversals and payment disputes will be handled in accordance with applicable law and the relevant payment-provider arrangements.

17. FRAUD PREVENTION AND ORDER VERIFICATION

We take payment security, product integrity and the prevention of fraud seriously.

Where reasonably necessary and proportionate, an order may be subject to additional verification before acceptance or dispatch.

This may involve reviewing:

• Billing and delivery details.
• Payment and transaction information.
• Account information and order history.
• Relevant IP address or device information.
• Payment risk indicators.
• Delivery information.
• Other relevant fraud-prevention information.

We may contact you to request reasonable verification where an order presents a legitimate fraud or security concern.

Where we cannot reasonably verify an order before contract formation, we may decline it. After contract formation, any cancellation or restriction must have a lawful basis.

Personal information used for these purposes will be processed in accordance with our Privacy Policy and applicable data-protection law.

18. HIGH-VALUE ORDERS

High-value orders may be subject to enhanced fulfilment and security procedures where appropriate.

These may include:

• Tracked delivery.
• Appropriate insurance arrangements.
• Signature-on-delivery services.
• Product and packaging photographs.
• Fulfilment records or video.
• Parcel weight recording.
• Serial, batch or product identifier recording.
• Security or tamper-evident packaging.
• Other reasonable measures to protect the order.

Any additional delivery charge or material delivery condition will be disclosed before purchase where required.

We will not impose an undisclosed charge after a contract has been formed merely because an order is high value.

These measures do not transfer a consumer's statutory delivery risk to them prematurely or remove any statutory rights.

19. DELIVERY

Available delivery methods, charges, delivery restrictions and estimated delivery periods will be displayed at checkout or otherwise communicated before purchase as required by law.

Delivery estimates are estimates unless a specific date or period has been expressly agreed as a contractual commitment.

We will deliver within the period agreed with you or, where no other period has been agreed, within the period required by applicable law.

If delivery is delayed, we will deal with the matter in accordance with the contract and applicable law, including any applicable right to set an additional period for delivery or terminate the contract.

Our Shipping Policy provides further information about delivery methods and procedures.

Nothing in this section excludes our responsibility for a carrier or fulfilment provider where applicable law makes us responsible for their acts or omissions.

20. DELIVERY INFORMATION PROVIDED BY YOU

You are responsible for providing accurate and complete delivery information and should check the address carefully before submitting an order.

If you discover an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Where a parcel is returned because inaccurate or incomplete information supplied by you directly caused the delivery failure, we may recover reasonable additional costs only where there is a lawful basis for doing so and the amount is proportionate to the costs properly attributable to that failure.

We will not impose arbitrary administrative penalties or use this clause to avoid responsibility for a delivery problem caused by us.

Your statutory rights concerning delivery and refunds remain unaffected.

21. RISK IN THE GOODS

For consumer purchases, risk in the goods passes in accordance with applicable law.

Ordinarily, risk remains with us until you, or a person identified by you to take possession of the goods, physically receives them, except where a statutory exception applies.

Where you independently commission a carrier not offered by us, the applicable legal rules may differ.

We do not treat handing a consumer order to our selected courier as automatically transferring the legal risk to you.

22. RETURNS, CANCELLATIONS AND REFUNDS

Our Returns & Refunds Policy sets out the procedures governing returns, cancellations and refunds.

It covers, among other matters:

• Statutory cancellation rights.
• Change-of-mind returns.
• Sealed and opened collectible products.
• Diminished value arising from excessive handling.
• Faulty, damaged, incorrect or misdescribed goods.
• Return postage and packaging.
• Refund processing.
• Product inspection and verification.
• Suspected resealing, substitution and return fraud.
• Chargebacks and payment disputes.

The Returns & Refunds Policy forms part of the contractual framework for purchases where it has been properly incorporated into the contract.

If there is a conflict between these Terms and the Returns & Refunds Policy, they will be interpreted consistently where possible. Mandatory statutory rights take precedence over both.

Nothing in either policy permits us to refuse a refund or other remedy to which you are legally entitled.

23. PRE-ORDERS

A pre-order is an order placed before the relevant product is expected to be released or made available for dispatch.

Expected release dates and delivery estimates may be based on information supplied by manufacturers, publishers or distributors and may change.

We do not control third-party manufacturing or release schedules, but we remain responsible for our own contractual obligations.

Where a pre-order is delayed, allocated, cancelled by a supplier or otherwise affected, we will communicate material changes where appropriate and provide any remedy required by law.

Any separate Pre-Order Policy forms part of the relevant contract only to the extent that it was properly brought to your attention before you became bound by the order.

A pre-order label or special condition does not automatically remove a statutory cancellation, delivery or refund right.

24. PRODUCT ALLOCATIONS

Manufacturers and distributors may allocate less stock than retailers originally requested, particularly for high-demand releases.

Where an allocation affects our ability to fulfil accepted orders, we will act reasonably and in accordance with applicable law.

Listing a product for pre-order does not guarantee a supplier allocation beyond the contractual commitment we have actually made.

If an accepted order cannot be supplied, we will provide any refund or other remedy required by law.

We will not retain payment for undelivered goods indefinitely on the basis of an unresolved supplier allocation.

25. RELEASE DATES

Release dates displayed for upcoming products are based on information reasonably available to us when published.

Manufacturers, publishers and distributors may change release dates.

Unless expressly agreed otherwise, a displayed release date is an expected date rather than a guaranteed date.

However, where a delivery date or period is an essential term of the contract, or applicable law gives you a right to terminate because of delay, this section does not remove that right.

We will deal with material release-date changes in accordance with applicable law and any specific contractual commitments.

26. PROMOTIONS, DISCOUNTS AND DISCOUNT CODES

Promotional offers may be subject to specific conditions displayed with the relevant promotion.

Unless expressly stated otherwise:

• Promotional codes cannot be exchanged for cash.
• Expiry dates may apply.
• Certain products may be excluded.
• Minimum-spend or purchase-threshold conditions may apply.
• Quantity limits may apply.
• Promotions may not be combined unless the offer permits it.

We may decline an invalid, expired, unauthorised or improperly obtained discount code before accepting an order.

Where an error or misuse is identified after a contract has been formed, any corrective action must comply with the contract and applicable law.

We will not use this clause to withdraw a valid contractual benefit arbitrarily or advertise artificial discounts, misleading reference prices or false scarcity.

27. BUNDLES AND MULTI-BUY OFFERS

We may offer bundles, multi-buy promotions and quantity discounts.

The applicable price, qualifying conditions and material restrictions will be disclosed before purchase.

Where only part of a qualifying purchase is lawfully returned, the refund may reflect the original promotional pricing and the effect of the return on the qualifying conditions, to the extent permitted by law.

Any adjustment must be transparent, reasonable and consistent with the relevant offer and applicable consumer law.

Further information is provided in our Returns & Refunds Policy.

28. GIFT CARDS

Where we offer gift cards, the applicable validity, redemption and usage conditions will be disclosed at or before purchase.

Gift cards cannot be exchanged for cash except where required by law or expressly permitted by the relevant terms.

Any expiry date, redemption restriction or other material limitation will be disclosed clearly before the purchaser becomes bound.

Nothing in this section excludes statutory rights concerning the purchase, supply or use of a gift card.

29. MANUFACTURER RECALLS AND PRODUCT SAFETY

Customer safety is important to us.

Where we become aware that a product supplied by us is subject to a relevant safety recall, withdrawal or corrective action, we may take appropriate steps, including:

• Suspending sales.
• Contacting affected customers where appropriate or required.
• Providing relevant safety information.
• Coordinating with manufacturers, distributors or competent authorities.
• Implementing required corrective measures.

You should follow the safety warnings, instructions and age recommendations supplied with products.

Nothing in this section limits any legal obligation imposed on us as a retailer or other responsible economic operator.

30. AGE RECOMMENDATIONS AND CHILDREN'S PRODUCTS

Some products may contain small parts, magnets, batteries, sharp components or other age-specific safety considerations.

You should follow the manufacturer's age recommendations, warnings and instructions.

Parents and guardians should appropriately supervise children where the product or its instructions require supervision.

Product age recommendations are not a substitute for legally required safety information.

Nothing in this section excludes liability or obligations that cannot lawfully be excluded.

31. REVIEWS AND USER CONTENT

Where our website permits you to submit reviews, comments, photographs or other content, you must not knowingly submit content that:

• Is false or misleading.
• Constitutes a fake consumer review or fabricated endorsement.
• Impersonates another person.
• Infringes intellectual property or privacy rights.
• Contains unlawful, threatening or malicious material.
• Includes undisclosed incentivised content where disclosure is required.
• Is submitted to manipulate ratings, rankings or consumer opinion.

You are responsible for ensuring that content you submit is lawful and that you have the necessary rights to submit it.

Where you submit content, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and distribute that content for the purposes of operating, administering and promoting the relevant website features and our business, subject to applicable law and your rights.

You retain ownership of content you own. This licence does not transfer ownership to us.

We may moderate, remove or decline content where we reasonably consider that it breaches these Terms, applicable law or our published moderation standards.

We will not manipulate genuine consumer reviews or present reviews in a misleading way. Where required by law, we will take appropriate steps concerning fake reviews and review-related claims.

32. INTELLECTUAL PROPERTY

Unless otherwise stated, original content created by or for MYTHIC MORROW LTD for our website, including our branding, logos, graphics, photography, written content and website design elements, is owned by or licensed to us and protected by applicable intellectual property law.

You may use our website for personal, non-commercial browsing and shopping.

Except where permitted by law or authorised by us, you must not reproduce, distribute, commercially exploit, modify or create derivative works from our protected content without permission.

Nothing in this section restricts rights or exceptions granted by applicable intellectual property law.

33. THIRD-PARTY TRADEMARKS AND BRANDS

Our store sells products associated with third-party brands and intellectual property owners.

Names and trademarks such as Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece, Disney Lorcana and other third-party brands belong to their respective owners.

The sale of genuine products associated with those brands does not, by itself, mean that Mythic Morrow is sponsored by, operated by or officially affiliated with the relevant intellectual property owner.

We will not claim an affiliation or endorsement unless it is accurate and authorised.

34. THIRD-PARTY SERVICES AND LINKS

Our Services may contain integrations, applications or links provided by third parties, including Shopify, payment providers, delivery services, review platforms and social media services.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services merely because our website links to them.

However, this section does not exclude responsibility for services or providers acting on our behalf where applicable law makes us responsible, nor does it remove any contractual or statutory obligations we owe you.

35. ACCOUNT SECURITY

If you create a customer account, you must take reasonable steps to protect your login credentials.

You should not share your password with others and should notify us promptly if you reasonably believe that your account has been compromised.

We may temporarily restrict access to an account where reasonably necessary to investigate suspected unauthorised access, fraud or security threats.

Where practicable, we will take reasonable steps to communicate material account restrictions and provide an opportunity to resolve an issue.

Account restrictions will not be used to prevent legitimate exercise of statutory rights or to avoid existing contractual obligations.

36. SUSPENSION OR REFUSAL OF SERVICE

We may take reasonable and proportionate action to protect our Services, customers, stock and business from fraud, abuse, security threats or unlawful activity.

Depending on the circumstances, this may include restricting or suspending an account, limiting access to particular features or declining future orders where lawful.

Examples of conduct that may justify investigation include:

• Payment fraud or credible evidence of unauthorised transactions.
• Fraudulent returns or deliberate product substitution.
• Deliberate resealing, tampering or counterfeit substitution.
• Credible evidence of false missing-item or non-delivery claims.
• Repeated misuse of promotional offers.
• Attempts to circumvent clearly disclosed purchase limits.
• Cyberattacks or threats to website security.
• Other substantiated unlawful conduct.

Any action will be based on reasonable grounds and will be proportionate to the relevant risk.

We will not treat a customer as abusive merely because they exercise statutory rights, make a genuine complaint, request a lawful refund or raise a legitimate payment dispute.

Existing binding contracts and accrued legal rights will continue to be dealt with in accordance with applicable law.

37. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, we encourage you to contact us so that we have an opportunity to investigate and resolve the issue.

This does not prevent you from exercising any lawful right to raise a chargeback or payment dispute with your payment provider, bank or card issuer.

Where a payment dispute is raised, we may provide relevant and proportionate evidence to the appropriate payment provider or financial institution.

Depending on the dispute, this may include:

• Transaction and order information.
• Relevant customer correspondence.
• Tracking information and proof of delivery.
• Fulfilment records and parcel weights.
• Product or packaging photographs and video.
• Product identifiers and relevant inspection records.
• Refund and return records.
• Other relevant evidence necessary to respond to the dispute.

We may challenge payment disputes that we reasonably believe are inaccurate or fraudulent and may take appropriate lawful action where evidence supports doing so.

We will not treat the mere filing of a chargeback as conclusive evidence of fraud or use this clause to penalise a customer for exercising a legitimate payment-dispute right.

38. OUR RESPONSIBILITY TO CONSUMERS

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, we do not exclude or restrict liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights where liability cannot lawfully be excluded.
• Failure to supply goods that meet applicable statutory requirements.
• Any other matter for which liability cannot legally be excluded or restricted.

Where you are a consumer, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not foreseeable when the contract was formed, except where applicable law provides otherwise.

Nothing in this section limits a consumer's rights to statutory remedies, including remedies for faulty, misdescribed or undelivered goods.

39. BUSINESS LOSSES

Where you purchase as a consumer, this section does not exclude or restrict liability for losses that consumer law requires us to cover.

Subject to applicable law, we do not accept responsibility for losses that are purely business-related, such as business profits, business revenue, business opportunities, commercial goodwill or resale margins, where those losses are not recoverable in the relevant consumer transaction.

For business-to-business transactions, any liability limitations must be assessed under the applicable contract and law. No limitation will apply to the extent it is prohibited or unenforceable.

Any business-specific liability terms will be made available before the relevant business contract is formed.

40. SECONDARY-MARKET VALUES

The secondary-market value of trading cards and collectibles can rise or fall significantly.

Unless expressly stated otherwise, we do not provide investment, financial or valuation advice and do not guarantee:

• Future resale value.
• Market appreciation or investment returns.
• Future scarcity or demand.
• Third-party marketplace prices.
• Future grading premiums.
• A particular financial outcome from purchasing a product.

A subsequent change in market value does not, by itself, alter the agreed purchase price or create a right to a refund.

This section does not affect a remedy arising from a material misrepresentation, a specific contractual guarantee or a failure of the goods to conform to the contract.

41. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure to perform an obligation to the extent it is caused by circumstances genuinely outside our reasonable control and applicable law permits that allocation of responsibility.

Depending on the circumstances, such events may include severe weather, natural disasters, widespread transport disruption, major infrastructure failure, war, civil emergency, government restrictions or widespread telecommunications outages.

We will take reasonable steps to minimise the effects of such events and communicate material delays where appropriate.

We will not rely on this clause to exclude liability for circumstances within our reasonable control or to remove statutory cancellation, delivery or refund rights.

Where an event materially affects an order, the available remedies will be determined by the contract and applicable law.

42. PRIVACY AND PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used for:

• Order processing and customer accounts.
• Payment and fraud prevention.
• Returns and chargebacks.
• Cookies and website analytics.
• Marketing and advertising.
• Legal and regulatory compliance.
• Retention and international transfers.
• The exercise of data-protection rights.

You should review our Privacy Policy for further information.

Nothing in these Terms authorises us to process personal information unlawfully or removes any applicable data-protection rights.

43. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, technology, applicable law, regulatory guidance or policies.

The updated version will be published on our website with a revised “Last updated” date.

Changes will generally apply prospectively.

They will not retrospectively remove rights or materially alter a binding contract already formed unless the change is permitted by law and any necessary agreement or notice has been obtained.

The version applicable to an order will generally be the version incorporated into the contract when it was formed.

Where a change materially affects an ongoing arrangement, we will provide any notice or obtain any agreement required by law.

44. SEVERABILITY

If a court or competent authority determines that a provision of these Terms is unlawful, invalid or unenforceable, that provision will be treated in accordance with the relevant decision and applicable law.

The remaining provisions will continue to apply to the extent legally possible.

Nothing in this section permits an unfair consumer term to be rewritten or enforced where applicable law provides otherwise.

45. NO WAIVER

If we do not immediately exercise a contractual or legal right, this does not necessarily mean that we have waived that right.

Likewise, exercising a right on one occasion does not necessarily prevent us from exercising it on another occasion.

This section applies only to the extent permitted by law and does not remove any right or remedy that has accrued to you.

46. TRANSFER OF OUR RIGHTS

We may transfer our rights or obligations under these Terms as part of a legitimate business transfer, restructuring, merger or similar arrangement where permitted by law.

Where notice, consent or another safeguard is legally required, we will comply with that requirement.

We will not transfer an obligation in a way that unlawfully reduces your rights or leaves you without the protection required by applicable law.

You may not transfer your contractual rights or obligations where doing so would materially affect our position without our agreement, except where applicable law gives you the right to do so.

47. THIRD-PARTY RIGHTS

Except where expressly provided otherwise or required by law, these Terms are between you and MYTHIC MORROW LTD.

No person who is not a party to these Terms has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any independent right that a third party may have under applicable law.

48. COMPLAINTS

If you are dissatisfied with a product, order or service, please contact us using the relevant contact details in Section 52.

Please include your order number and sufficient information to help us investigate the issue.

We will endeavour to handle complaints fairly, reasonably and within an appropriate timeframe.

Where a complaint concerns delivery, a product defect, a refund or suspected fraud, we may review the relevant order records and request reasonable supporting information.

Nothing in our complaints process prevents you from exercising statutory rights, raising a lawful payment dispute or using another dispute-resolution mechanism available to you by law.

49. GOVERNING LAW

These Terms and contracts formed through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable to you.

If you reside in Scotland or Northern Ireland, you may also benefit from mandatory protections and legal rights applicable in your jurisdiction.

Nothing in this section deprives a consumer of protection that cannot lawfully be excluded by agreement.

50. JURISDICTION

Where you are a consumer resident in the United Kingdom, nothing in these Terms is intended to deprive you of any right you have under applicable law to bring proceedings in the courts available to you.

Subject to those rights and any mandatory jurisdictional rules, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms.

For business-to-business transactions, jurisdiction will be determined by the applicable contract and law.

Nothing in this section prevents a court from applying mandatory rules concerning jurisdiction or consumer protection.

51. YOUR STATUTORY RIGHTS

These Terms operate alongside applicable UK consumer and commercial legislation.

Relevant legislation may include:

• Consumer Rights Act 2015.
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Digital Markets, Competition and Consumers Act 2024.
• Data Protection Act 2018 and UK GDPR, where relevant.
• Other applicable consumer, product safety, electronic commerce and data-protection legislation.

The applicable legislation depends on the nature of the transaction and the circumstances.

Nothing in these Terms excludes, restricts or overrides rights or remedies that cannot lawfully be excluded, restricted or overridden.

Where any provision conflicts with a mandatory statutory right, the statutory right will take precedence.

52. CONTACT US

For questions about these Terms, orders, payments, refunds or our services, please contact the appropriate department.

General enquiries:
info@mythicmorrow.co.uk

Accounts and invoices:
accounts@mythicmorrow.co.uk

Sales, orders, cancellations and refunds:
sales@mythicmorrow.co.uk

Legal entity: MYTHIC MORROW LTD
Company number: 17537031

Registered office:

C/O Qps Accountancy
Unit 3, Venture Point
Stanney Mill Road
Chester
England
United Kingdom
CH2 4NE

Please include your order number wherever possible so that we can identify the relevant transaction.

For product returns, please follow the instructions in our Returns & Refunds Policy. Our registered office is not necessarily our customer returns address.

LEGAL INFORMATION

Mythic Morrow is the trading name of MYTHIC MORROW LTD, a private limited company registered in England and Wales.

Company number: 17537031

Registered office: C/O Qps Accountancy, Unit 3, Venture Point, Stanney Mill Road, Chester, England, United Kingdom, CH2 4NE.

General enquiries: info@mythicmorrow.co.uk
Accounts and invoices: accounts@mythicmorrow.co.uk
Sales and refunds: sales@mythicmorrow.co.uk