RETURNS & REFUNDS POLICY

Last updated: 26 October 2026

At Mythic Morrow, we take the authenticity, condition and integrity of our products seriously. Trading cards, sealed collectibles and limited-release products can lose significant commercial and collector value when opened, altered, damaged or tampered with. We therefore operate reasonable return inspection, product identification and anti-fraud procedures to protect our customers and our business.

This policy explains how cancellations, returns, refunds and other remedies are handled when you purchase goods from us.

We aim to deal with every genuine return fairly, consistently and in accordance with applicable law. We also take reasonable steps to prevent fraud, product substitution, resealing, dishonest claims and misuse of the returns process.

Nothing in this policy excludes, restricts or replaces any statutory right or remedy that cannot lawfully be excluded, restricted or replaced. Where mandatory law gives you a right that differs from this policy, the law takes precedence.

1. ABOUT US

Mythic Morrow is the trading name of MYTHIC MORROW LTD, a private limited company registered in England and Wales.

Our company details are:

• Legal company name: MYTHIC MORROW LTD
• Company number: 17537031
• Registered office: C/O Qps Accountancy, Unit 3, Venture Point, Stanney Mill Road, Chester, England, United Kingdom, CH2 4NE
• General enquiries: info@mythicmorrow.co.uk
• Accounts and invoices: accounts@mythicmorrow.co.uk
• Sales, returns and refunds: sales@mythicmorrow.co.uk

In this policy, “Mythic Morrow”, “we”, “us” and “our” mean MYTHIC MORROW LTD trading as Mythic Morrow.

“You” and “your” mean the person purchasing goods from us.

A “consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession, as defined by applicable law.

This policy applies to purchases made through our website and, where relevant, other sales channels operated by us. Different statutory rules may apply depending on how and where a contract is formed.

2. YOUR MAIN RETURN AND REFUND RIGHTS

Your rights depend on the reason for the return and the circumstances of your purchase.

Change of mind

For eligible goods purchased online or through another qualifying distance-selling arrangement, consumers normally have a statutory cancellation period of 14 days beginning the day after delivery.

You do not ordinarily need to give a reason.

Faulty, damaged or misdescribed goods

Separate statutory rights apply if goods do not conform to the contract. Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction or final right to reject.

Incorrect, missing or undelivered items

If we supply the wrong item, an order is incomplete or goods do not arrive, we will investigate and provide any remedy required by applicable law.

Suspected fraud or product substitution

We may investigate suspicious returns and use relevant evidence to establish the identity, condition and completeness of returned goods. We will not use anti-fraud procedures to defeat a legitimate statutory right.

The remainder of this policy explains how these situations are handled.

3. CHANGE-OF-MIND CANCELLATIONS

3.1 Statutory cancellation period

If you purchase eligible goods from us online as a consumer, you will normally have the right to cancel the contract without giving a reason.

The cancellation period generally ends 14 days after the day on which you, or a person you nominate other than the carrier, receives the goods.

Where an order contains multiple goods delivered separately, or a single item delivered in multiple lots or pieces, the applicable statutory cancellation period is calculated in accordance with the relevant legal rules.

To exercise your cancellation right, you must clearly inform us of your decision within the applicable cancellation period.

You may do so by emailing sales@mythicmorrow.co.uk or by using another contact method published on our website.

You may use the model cancellation form in section 31, but you are not required to use that form.

3.2 Returning the goods

After notifying us of your cancellation, you must send the goods back without undue delay and, in any event, within 14 days after informing us of your decision, subject to applicable law.

Please contact us before sending goods so that we can provide the correct return instructions and return address.

Please do not send returns to our registered office unless we specifically instruct you to do so.

Failure to follow our preferred administrative procedure will not, by itself, remove a statutory cancellation right that you have properly exercised.

3.3 Information to include

When contacting us, please provide, where possible:

• Your full name.
• Your order number.
• The product or products concerned.
• The date of delivery, if known.
• Confirmation that you wish to cancel the contract.
• Any other information reasonably necessary to identify the order.

We will confirm the appropriate next steps.

3.4 Exceptions

The statutory right to cancel does not apply to every type of contract. Exceptions are determined by law and the particular circumstances of the transaction.

For example, specific exceptions apply to certain personalised goods, certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, and certain sealed audio or video recordings and computer software once unsealed.

The fact that a trading card or collectible is factory-sealed does not, by itself, mean that it is exempt from the statutory cancellation right.

We will apply any statutory exception only where its legal requirements are satisfied.

4. CONDITION OF CHANGE-OF-MIND RETURNS

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner similar to what would reasonably be permitted when examining them in a physical shop.

If you handle goods beyond what is necessary for that purpose and this diminishes their value, we may seek to recover the resulting loss to the extent permitted by law.

For a change-of-mind return, please keep the goods, wherever reasonably possible:

• In the condition in which they were supplied.
• Complete with all components, accessories and included items.
• In their original retail packaging.
• With factory shrink wrap intact.
• With manufacturer and security seals intact.
• With tamper-evident packaging intact.
• With labels, serial numbers and product identifiers intact.
• Free from unnecessary damage, alteration or use.

These are condition guidelines, not a blanket requirement that every return must be unopened. Your statutory right to inspect eligible goods and our obligation to assess any lawful deduction will be determined in accordance with applicable law.

Where a deduction is justified, we will consider the actual reduction in value attributable to handling beyond what was reasonably necessary. We will not impose an automatic restocking fee or an arbitrary penalty simply because a consumer exercises a valid cancellation right.

5. SEALED TRADING CARD AND COLLECTIBLE PRODUCTS

This section applies particularly to products whose sealed condition contributes materially to their commercial or collector value.

Examples include:

• Booster boxes and booster packs.
• Elite Trainer Boxes.
• Collection boxes and tins.
• Blister packs and starter decks.
• Structure decks and premium collections.
• Special sets and sealed promotional products.
• Deck products containing trading cards.
• Trading card bundles and multi-packs.
• Other factory-sealed collectible products.

5.1 Preserving factory condition

If you intend to return an eligible product because you have changed your mind, we strongly recommend that you do not:

• Remove factory shrink wrap.
• Break manufacturer or security seals.
• Open booster packs or sealed internal contents.
• Remove cards, accessories or promotional items.
• Alter packaging or product identifiers.
• Attempt to reseal or repackage the product.

Opening or altering sealed collectibles may substantially reduce their resale and collector value.

5.2 Assessment of diminished value

Where opening, alteration or excessive handling has reduced the value of goods returned under a valid change-of-mind cancellation, we may make a deduction reflecting that reduction, but only to the extent permitted by law.

In assessing the reduction, we may consider:

• The original condition and value of the goods.
• The condition and completeness of the returned goods.
• Whether factory seals or shrink wrap have been broken.
• Whether the goods have been opened, used, altered or damaged.
• Whether original contents, accessories or packaging are missing.
• The effect of the condition change on legitimate resale value.
• Relevant evidence of the goods' condition before dispatch and after return.

The deduction will be based on the circumstances of the individual return, not an automatic percentage or fixed penalty.

In a case where excessive handling has effectively destroyed the value of the goods in the condition in which they were supplied, the lawful deduction may be substantial and may, where justified, equal the contract price of the affected goods.

A full-price deduction is not automatic. It must be legally permissible and supported by the actual diminution in value.

These provisions concern change-of-mind cancellations and do not override your rights where goods are faulty, misdescribed, incorrectly supplied or otherwise fail to conform to the contract.

6. OPENED PACKS AND RANDOMISED CONTENTS

Trading card products commonly contain randomised contents.

Unless the relevant product description expressly promises otherwise, purchasing a booster pack, booster box or similar randomised product does not guarantee:

• A particular card.
• A particular rarity or character.
• Particular artwork or a particular variant.
• A particular pull rate or distribution of cards.
• A particular secondary-market value.
• A particular grading result.
• A particular combination of cards.

A product is not necessarily faulty merely because the cards obtained are less valuable than expected, a desired card is absent, or the customer is disappointed with the randomised contents.

Opening randomised packs to discover their contents and subsequently seeking to return them because the contents are unwanted will normally go beyond the handling reasonably necessary to establish the nature and characteristics of the sealed product.

Where this causes a reduction in value, we may assess a lawful diminished-value deduction under section 5.

However, this section does not exclude statutory rights where a product is genuinely faulty, materially misdescribed, incorrectly supplied or otherwise fails to conform to the contract.

If you believe a randomised product contains a genuine manufacturing or collation defect, please contact us under section 17.

7. TAMPERING, RESEALING AND PRODUCT SUBSTITUTION

We take product integrity and fraudulent returns seriously.

We may create and retain reasonable records concerning products, packaging and orders before dispatch, including:

• Product photographs or video.
• Packaging condition and factory seals.
• Security and tamper-evident seals.
• Serial numbers, batch codes and manufacturing identifiers.
• Distinguishing characteristics and markings.
• Parcel weights and packaging information.
• Inventory, picking and packing records.
• Fulfilment and dispatch records.
• Shipping information and relevant correspondence.

We may inspect returned goods and compare them with relevant records relating to the original order.

Where reasonably necessary and proportionate, we may investigate whether returned goods are the goods supplied by us and whether they have been substituted, tampered with or manipulated.

Examples of suspected misconduct include:

• Resealed booster boxes or booster packs.
• Cards or products substituted with different items.
• Counterfeit products returned in place of genuine products.
• Goods purchased from another retailer being presented as our goods.
• Removal of valuable contents before return.
• Missing cards, accessories or components caused by post-delivery interference.
• Altered or removed serial numbers or product identifiers.
• False or replaced factory seals.
• Deliberately manipulated damage.
• Empty packaging returned in place of goods.
• Other deliberate attempts to obtain a refund improperly.

Where we reasonably establish that a claim is fraudulent, or that goods have been deliberately substituted, we may refuse the fraudulent claim or the portion of a claim to which the customer is not legally entitled.

We may request reasonable additional evidence and explain the basis of our decision, subject to legitimate confidentiality, security and legal considerations.

Where appropriate, we may preserve evidence and provide relevant information to payment providers, delivery companies, insurers, law-enforcement authorities or other appropriate parties where lawful and necessary.

A suspicion alone does not automatically establish fraud. We will assess the available evidence and will not refuse a remedy that the law requires us to provide.

8. RETURN INSPECTION

Returned goods may be inspected before the return is finalised.

Depending on the product and the issue raised, an inspection may include checking:

• Product identity and authenticity.
• Contents and completeness.
• Product or parcel weight where relevant.
• Packaging and factory shrink wrap.
• Manufacturer, security and tamper-evident seals.
• Serial numbers and batch or manufacturing codes.
• Identifying characteristics and markings.
• Signs of opening, resealing or alteration.
• Substitution or missing components.
• Physical damage and overall condition.

Where appropriate, we may compare the returned product with original fulfilment records.

We will use reasonable and proportionate inspection procedures. Any conclusion about a refund, deduction or other remedy will be based on the circumstances and applicable law.

If an inspection identifies a potential issue, we may contact you for further information before making a final decision where appropriate.

We will not deliberately damage or unnecessarily alter returned goods as part of an inspection.

9. RETURN PACKAGING AND TRANSIT RISK

Please take reasonable care when packaging goods for return.

We recommend that you:

• Use suitable protective outer packaging.
• Protect fragile, sealed or high-value products from movement and impact.
• Avoid attaching labels, tape or writing directly to collectible retail packaging.
• Use an appropriately tracked delivery service.
• Retain proof of postage and tracking details.

For ordinary change-of-mind returns, you are generally responsible for the direct cost of return postage where the law permits and we properly informed you of that responsibility.

You should retain evidence of posting until the return is resolved.

If goods are damaged in transit during a return, we will assess the circumstances, including the packaging, available evidence, applicable legal obligations and whether any loss can lawfully be attributed to your handling.

We will not automatically impose a deduction merely because a parcel arrives damaged. Any deduction must have a lawful basis and be supported by the relevant circumstances.

Where goods are being returned because they are faulty, incorrectly supplied or otherwise non-conforming, different rules apply. We will bear reasonable return costs where required by law.

Nothing in this section alters mandatory statutory rules concerning delivery, ownership or the passing of risk.

10. COST OF CHANGE-OF-MIND RETURNS

Unless we agree otherwise, consumers exercising an ordinary statutory change-of-mind cancellation right must bear the direct cost of returning goods where permitted by law and where we have properly informed them of this responsibility.

For high-value trading cards and collectibles, we strongly recommend using a suitably insured and tracked service.

You are responsible for ensuring that the goods are packaged appropriately for return.

If we fail to provide information that the law requires us to give about return costs, the applicable statutory rules may require us to bear those costs.

Where goods are faulty, damaged before delivery, incorrectly supplied or otherwise fail to conform to the contract, we will not require you to bear return costs that we are legally obliged to pay.

11. CHANGE-OF-MIND REFUNDS

Where you validly cancel an eligible contract, we will refund the amounts due in accordance with applicable law.

This will normally include:

• The amount paid for the eligible goods being returned.
• The cost of the least expensive standard delivery option we offered, where required by law.

If you selected a more expensive delivery option, such as express or premium delivery, we are generally required to refund only the cost of the least expensive standard delivery option we offered.

Where legally justified, we may deduct an amount reflecting diminished value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the goods.

We will not impose an arbitrary cancellation fee or refund-processing fee.

11.1 When we issue refunds

For a statutory distance-selling cancellation involving goods, we may generally withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first, subject to applicable law and any obligation to collect the goods ourselves.

Where applicable, reimbursement will be made without undue delay and within the statutory deadline, normally 14 days after the relevant return or evidence-of-return event.

Refunds will ordinarily be made using the same payment method used for the original transaction unless you expressly agree otherwise.

Your statutory refund rights are not dependent on our completing an internal inspection within an arbitrary deadline. We will process valid refunds in accordance with the applicable legal requirements.

12. FAULTY, DAMAGED, MISDESCRIBED OR INCORRECT GOODS

Your statutory rights concerning non-conforming goods are separate from the change-of-mind cancellation provisions.

Under applicable consumer law, goods must meet the relevant legal standards, including being:

• Of satisfactory quality.
• Fit for the purposes for which goods of that kind are normally supplied and any particular purpose made known and accepted where the law requires.
• As described.
• Supplied in conformity with other applicable contractual requirements.

If you believe goods supplied by us are faulty, damaged, materially misdescribed, incomplete, incorrect or otherwise non-conforming, please contact sales@mythicmorrow.co.uk.

Please provide your order number, a description of the issue and, where reasonably available, supporting photographs or other evidence.

We may request reasonable information to help identify the product and investigate the issue. You are not required to provide evidence that is unreasonable or that the law does not permit us to demand as a condition of exercising a statutory right.

12.1 Statutory remedies

Depending on the circumstances, applicable remedies may include:

• The statutory short-term right to reject.
• Repair or replacement.
• A price reduction.
• A final right to reject.
• Another remedy available under applicable law.

Under the Consumer Rights Act 2015, the statutory short-term right to reject goods is generally available for 30 days, calculated in accordance with the Act and subject to its provisions and exceptions.

After the short-term period, repair or replacement may be the applicable initial remedy in many cases, with further rights available if the statutory conditions are met.

The precise remedy depends on the facts, the type of goods and the applicable legal provisions.

12.2 Opened or unsealed products

We will not reject a legitimate fault claim merely because a product has been opened, shrink wrap has been removed or a seal has been broken.

Opening a product may be relevant to investigating a claimed fault or determining what happened to its contents, but it does not automatically defeat statutory rights.

Likewise, we will not treat a legitimate exercise of statutory rights as fraud simply because a customer has opened or examined goods.

13. GOODS DAMAGED IN TRANSIT TO YOU

If an order arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please photograph:

• The outer shipping packaging.
• The shipping label.
• Internal protective packaging.
• The affected product.
• Any damaged retail packaging.
• Other visible damage.

Please retain the original packaging while we investigate, where reasonably possible.

We may use this information to investigate the issue with the carrier and determine the appropriate remedy.

Prompt notification is helpful, but failure to report damage within a voluntary reporting period will not automatically remove a statutory right that you are legally entitled to exercise.

Where goods are damaged before delivery and we are responsible under applicable law, we will provide the appropriate remedy and will not require you to pursue the carrier as a substitute for exercising your rights against us.

14. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery period, please contact us at sales@mythicmorrow.co.uk.

We may investigate with the relevant delivery provider and request reasonable information to help locate the parcel.

A dispatch notification or courier scan does not, by itself, establish that goods have been delivered to you or that legal responsibility for their loss has transferred to you.

Where we are legally responsible for delivery, we will provide the remedy required by applicable law, which may include redelivery, cancellation or a refund depending on the circumstances.

We will not require you to resolve a dispute with the courier before exercising a statutory right against us.

Nothing in this section affects statutory delivery deadlines or your rights where an agreed delivery date or period is not met.

15. MANUFACTURING AND COSMETIC IMPERFECTIONS

Trading cards and collectibles are mass-manufactured products and may display variations arising from the manufacturing and packaging process.

Examples may include:

• Minor print imperfections.
• Centring variation.
• Print lines.
• Minor packaging marks.
• Foil variations.
• Card curvature.
• Minor factory marks.
• Other manufacturing characteristics.

Whether a particular characteristic means goods fail to meet the legal standard depends on the nature of the product, its description, any relevant representations, the severity of the issue and all relevant circumstances.

We do not promise that every card will be free from every minor manufacturing variation unless the relevant product description expressly provides otherwise.

However, this section does not establish a blanket exemption for manufacturing defects. A manufacturing issue may constitute a breach of contract or statutory non-conformity depending on the circumstances.

We will assess genuine complaints individually and will provide any remedy required by law.

16. CARD GRADING AND SECONDARY-MARKET VALUE

Unless expressly stated otherwise in the relevant product description or agreement, Mythic Morrow does not guarantee that a card will achieve any particular grade from a third-party grading company.

This includes grading by PSA, Beckett, CGC, ACE or another grading service.

Third-party grading assessments are made independently and may depend on factors including centring, surface condition, corners, edges and manufacturing characteristics.

We do not guarantee:

• A particular numerical or descriptive grade.
• A particular grading company's assessment.
• A particular future resale price.
• A particular investment return.
• Future appreciation in market value.

A grading result below a customer's expectations does not, by itself, establish that the goods were faulty or misdescribed when supplied.

Nevertheless, a separate claim that goods were faulty, misdescribed or otherwise non-conforming will be assessed on its own merits. This section does not exclude any statutory remedy.

17. MANUFACTURER COLLATION AND PACKING ISSUES

If a factory-sealed product appears to contain incorrect quantities, missing manufacturer-specified contents or another suspected manufacturing or collation error, please contact us.

We may reasonably request:

• Photographs or video.
• The original packaging, where reasonably available.
• Batch or manufacturing codes.
• Product identifiers.
• Details of the contents received.
• Other information reasonably necessary to investigate the issue.

Where appropriate, we may liaise with the manufacturer or distributor.

The fact that an issue may have originated during manufacture does not automatically remove our legal responsibility as the seller.

We will assess the evidence and provide any remedy for which we are legally responsible. We will not make a manufacturer's approval or response an absolute precondition to a statutory remedy that we must provide.

18. INCORRECT ITEMS

If we send you an item that you did not order, please contact sales@mythicmorrow.co.uk.

Where reasonably possible, please keep the incorrectly supplied item in its existing condition and avoid unnecessary opening, use or alteration, particularly where it is a sealed collectible.

We will provide appropriate instructions and arrange a remedy in accordance with applicable law.

Where we are responsible for the error, we will not require you to pay return costs that we are legally obliged to bear.

19. MISSING ITEMS

If an item appears to be missing from your delivery, please contact us with your order number and details of the item concerned.

We may investigate using relevant records, including:

• Inventory and stock records.
• Picking and packing records.
• Fulfilment photographs or video.
• Parcel weights.
• Carrier information.
• Dispatch records.
• Relevant correspondence and other order evidence.

We may ask reasonable questions to establish what was ordered, what was dispatched and what was received.

We will assess the evidence fairly and provide any remedy required by applicable law.

We will not automatically reject a missing-item claim merely because our records show that the order was marked as packed or dispatched. Equally, we may take appropriate action where the available evidence reasonably establishes that a claim is dishonest or fraudulent.

20. REFUSED, UNCOLLECTED AND RETURNED-TO-SENDER PARCELS

If a parcel is returned to us because it was refused, not collected or could not be delivered due to incorrect or incomplete delivery information, we will assess the circumstances and deal with the order in accordance with applicable law.

Where a customer is responsible for additional costs arising directly from their actions or omissions, we may seek to recover those costs only where there is a lawful basis to do so and the amount is reasonable and properly attributable to the circumstances.

We will not impose arbitrary restocking charges, punitive cancellation fees or deductions that are prohibited by law.

If you wish to cancel an order after a failed delivery attempt or a parcel's return to sender, please contact us so that we can determine the appropriate contractual and statutory position.

21. AUTHORISED RETURN PROCEDURE

Please contact us before returning goods so that we can provide the correct return instructions and return address.

Our registered office is not necessarily our returns address.

When contacting us, please include your order number and explain the reason for the return.

We may provide a return reference or other instructions to help us identify and process your parcel.

These administrative steps are intended to improve processing and prevent goods from being lost or misidentified. They do not remove or restrict a statutory right to cancel, reject or return goods.

If you have already exercised a statutory right and are unable to follow a particular administrative instruction, please contact us so that we can agree an appropriate way to proceed.

22. PROOF OF PURCHASE AND PRODUCT IDENTIFICATION

We may request reasonable evidence that goods were purchased from Mythic Morrow before processing a claim.

Evidence may include:

• An order number.
• An order confirmation.
• A payment record.
• A dispatch notification.
• Other reasonable information linking the goods to the relevant purchase.

We may also use reasonable product-identification checks to establish whether returned goods match the goods originally supplied.

We will handle such information in accordance with applicable law.

We will not use a disproportionate or impossible proof-of-purchase requirement to defeat a valid statutory right where sufficient alternative evidence is available.

23. BUNDLES, MULTI-BUYS AND PROMOTIONS

Where goods were purchased as part of a bundle, multi-buy, quantity discount or other promotion, the refund may need to reflect the pricing structure of that offer.

Where only part of a qualifying purchase is returned, we will calculate the amount attributable to the returned goods and consider any effect on the promotion, to the extent permitted by law and the terms disclosed when the purchase was made.

Where a free promotional item was supplied conditional upon a qualifying purchase, we may ask for it to be returned if the qualifying purchase is cancelled, where lawful and consistent with the terms of the promotion.

Any adjustment must be transparent, reasonable and consistent with applicable law.

We will not use promotional terms to impose an unlawful penalty or deprive a consumer of a mandatory statutory remedy.

24. GIFTS AND THIRD-PARTY PURCHASERS

Refunds will ordinarily be issued to the original payment method used for the transaction.

If an item was purchased for you by another person, we may need the original order details or the purchaser's involvement to identify the transaction and issue a monetary refund correctly.

A person who receives a gift does not automatically acquire the original purchaser's contractual cancellation rights simply by receiving the goods. Their legal position depends on the circumstances and applicable law.

Nothing in this section removes any statutory right or remedy available to a person who is legally entitled to exercise it.

25. PRE-ORDERS AND ADVANCE PURCHASES

Pre-orders are subject to this policy and any additional pre-order terms clearly provided before the order is placed.

A pre-order does not automatically remove a consumer's statutory cancellation rights.

The right to cancel, any applicable cancellation period and the treatment of advance payments will depend on the contract, the timing of delivery, the type of goods and applicable law.

If a release date changes, a product becomes unavailable or we are unable to fulfil a pre-order, we will communicate the position and provide any cancellation, refund or other remedy required by law or the applicable contract.

We will not rely on a separate pre-order provision to exclude a mandatory statutory right.

26. BUSINESS AND TRADE CUSTOMERS

Consumer-specific statutory rights described in this policy apply where the purchaser qualifies as a consumer under the relevant legislation.

Where a purchaser acts wholly or mainly for business, trade, resale or professional purposes, different contractual and statutory rules may apply.

Business-to-business transactions may be governed by separate terms, including provisions concerning inspection, acceptance, risk, liability and remedies, subject to applicable law.

A purchase is not automatically a business transaction merely because a customer buys multiple items or collects trading cards.

We will determine the applicable legal position by reference to the nature of the transaction and the relevant facts.

27. ABUSE OF THE RETURNS PROCESS

We reserve the right to take reasonable and lawful steps to protect our customers, stock, staff and business from fraudulent or abusive activity.

Examples of conduct that may warrant investigation include:

• Fraudulent returns.
• Product substitution or resealing.
• Counterfeit substitution.
• False missing-item claims.
• False non-delivery claims.
• Deliberately manipulated damage claims.
• Repeated demonstrably dishonest claims.
• Payment fraud.
• Deliberate abuse of chargeback procedures.

Where evidence reasonably indicates fraudulent or unlawful conduct, we may preserve relevant records, investigate the matter, challenge an unsupported claim and take appropriate lawful action.

Where justified, we may decline a fraudulent claim, refuse a refund to which the claimant is not entitled, or recover sums lawfully due to us.

Any decision will be based on the circumstances and applicable law.

Exercising a legitimate statutory cancellation, refund or consumer right is not, by itself, abuse of the returns process.

We will not use this section to impose blanket restrictions on genuine complaints or to penalise a customer for making a claim in good faith.

28. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, we encourage you to contact sales@mythicmorrow.co.uk so that we have an opportunity to investigate and resolve it.

This request does not prevent you from contacting your bank, card issuer or payment provider, or from exercising a lawful right to raise a payment dispute or chargeback.

Where a payment dispute is raised, we may provide relevant evidence to the payment provider or financial institution, including:

• Order and transaction information.
• Relevant correspondence.
• Dispatch and tracking information.
• Proof of delivery where available.
• Fulfilment records.
• Parcel weights.
• Product photographs.
• Return inspection records.
• Other relevant evidence.

We will respond to payment disputes honestly and in accordance with applicable law and the relevant payment-provider procedures.

We reserve the right to challenge inaccurate or fraudulent disputes and to pursue any lawful remedy available to us.

Nothing in this section prevents a customer from exercising a legitimate payment dispute right.

29. REFUNDS TO THE ORIGINAL PAYMENT METHOD

Unless otherwise required by law or expressly agreed with you, refunds will ordinarily be issued using the same payment method used for the original transaction.

We do not impose a separate refund-processing fee where prohibited by law.

The time it takes for a refund to appear in your account after it has been correctly submitted may depend on your bank, card issuer or payment provider.

We will comply with the applicable statutory deadline for issuing a refund. The time subsequently taken by a financial institution to process the credit is outside our direct control.

If you believe a refund has not arrived within the expected period, please contact accounts@mythicmorrow.co.uk or sales@mythicmorrow.co.uk with the relevant order information.

30. PERSONAL INFORMATION AND RETURN EVIDENCE

We may process personal information and retain relevant records where reasonably necessary to:

• Administer orders, cancellations and returns.
• Verify purchases and identify returned goods.
• Investigate suspected fraud or product substitution.
• Meet legal, accounting and regulatory obligations.
• Respond to payment disputes and legal claims.
• Protect our legitimate business interests.

Depending on the circumstances, records may include order information, correspondence, photographs, video, product identifiers, shipping details and return inspection findings.

We will handle personal information in accordance with applicable data protection law and our Privacy Policy.

We will retain information only for as long as justified by the relevant purpose, applicable legal obligations and our legitimate need to establish, exercise or defend legal claims.

Where disclosure to a payment provider, delivery company, insurer, professional adviser or public authority is necessary and lawful, we may provide relevant information to that party.

Further information about the handling of personal information is available in our Privacy Policy.

31. MODEL CANCELLATION FORM

You may use the following form to cancel an eligible contract. You are not required to use it if another clear written statement communicates your decision to cancel.

To: MYTHIC MORROW LTD trading as Mythic Morrow
Email: sales@mythicmorrow.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

• Order number:
• Goods ordered:
• Date ordered:
• Date received:
• Consumer name:
• Consumer address:
• Date of cancellation notice:

Signature (only if this form is notified on paper):

Date:

Please complete the information that is relevant to your circumstances.

32. YOUR STATUTORY RIGHTS

This policy explains our procedures for cancellations, returns and refunds. It does not replace or restrict any right or remedy that cannot lawfully be excluded or restricted.

Relevant legislation includes, where applicable:

• The Consumer Rights Act 2015.
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Other applicable UK consumer protection legislation.

Consumer contracts are also subject to statutory requirements concerning fairness and transparency. Any provision that is unenforceable under applicable law will not be relied upon to the extent that it is unenforceable.

If a provision of this policy conflicts with a mandatory statutory right, the statutory right will prevail.

Nothing in this policy limits any liability or remedy that cannot lawfully be limited or excluded.

33. CONTACT US

For cancellations, returns, refunds, product issues and order enquiries, please contact:

Sales and refunds: sales@mythicmorrow.co.uk

For general enquiries:

General enquiries: info@mythicmorrow.co.uk

For accounts and invoices:

Accounts and invoices: accounts@mythicmorrow.co.uk

Please include your order number wherever possible.

We will review your enquiry and explain the next steps. If further evidence is reasonably required, we will let you know.

LEGAL INFORMATION

Mythic Morrow is the trading name of MYTHIC MORROW LTD, a private limited company registered in England and Wales.

Company number: 17537031

Registered office: C/O Qps Accountancy, Unit 3, Venture Point, Stanney Mill Road, Chester, England, United Kingdom, CH2 4NE.

General enquiries: info@mythicmorrow.co.uk
Accounts and invoices: accounts@mythicmorrow.co.uk
Sales and refunds: sales@mythicmorrow.co.uk