SHIPPING POLICY

Last updated: 9 August 2026

This Shipping Policy explains how Mythic Morrow, a trading name of PACKRIPPERZ LIMITED (“Mythic Morrow”, “we”, “us” or “our”), processes, dispatches and delivers orders placed through our website.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

This Policy should be read alongside our Terms of Service, Returns & Refunds Policy, Privacy Policy and any applicable Pre-Order Policy. Where these policies address the same subject, they should be interpreted consistently, subject always to applicable law and your statutory rights.

Nothing in this Policy excludes, restricts or overrides any consumer right or legal remedy that cannot lawfully be excluded or restricted under UK law.

1. ABOUT US

Trading name: Mythic Morrow

Legal entity: PACKRIPPERZ LIMITED

Company number: 16830476

Registered in: England and Wales

Registered office: C/O QPS Accountancy, Holden House, Sandpiper Court, Chester Business Park, Chester, United Kingdom, CH4 9QU

References in this Policy to the “Services” include our website, online store, products, delivery arrangements and related services.

2. DELIVERY AREAS

We deliver to the locations made available during checkout.

Available delivery methods, delivery charges and estimated delivery periods may vary according to:

• the destination;
• parcel size and weight;
• product type and value;
• courier availability;
• tracking and insurance requirements; and
• the delivery service selected.

If a delivery option is unavailable for your address, this should normally be indicated during checkout.

We may decline to offer delivery to locations that we cannot reasonably or lawfully service. We will not use this provision to avoid fulfilling an existing binding contract except where permitted by law.

3. DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout before you place your order.

Charges may vary according to the destination, parcel size or weight, order value, delivery speed, tracking requirements, insurance requirements and selected delivery method.

Where free delivery is offered, any applicable qualifying conditions will be displayed on our website.

No additional charge will be imposed without an appropriate contractual or legal basis.

4. ORDER PROCESSING

Orders may require processing before dispatch. Processing may include:

• payment authorisation;
• stock verification;
• proportionate fraud screening and order verification;
• picking and packing;
• product-integrity checks; and
• preparation for collection by the delivery provider.

An estimated delivery period should not be interpreted as a guarantee of immediate dispatch.

Orders placed during weekends, bank holidays, major trading card releases or unusually busy periods may require additional processing time. Any specific processing information made available before purchase will apply subject to applicable law.

We will comply with applicable legal requirements concerning order fulfilment and delivery.

5. ORDER CONFIRMATION AND DISPATCH

After you place an order, you will normally receive an electronic order acknowledgement confirming receipt.

An initial acknowledgement does not necessarily mean that your order has been accepted or that a binding contract has been formed. Order acceptance is governed by our Terms of Service.

Once an order has entered fulfilment or has been dispatched, you may receive a dispatch confirmation containing available delivery or tracking information.

6. DELIVERY ESTIMATES

Delivery periods displayed on our website or during checkout are estimates unless we expressly agree a guaranteed delivery date.

Delivery may be affected by circumstances including:

• courier network disruption;
• severe weather;
• seasonal demand;
• public holidays;
• transport disruption;
• incorrect or incomplete delivery addresses;
• security checks;
• remote delivery locations; and
• other circumstances affecting the delivery network.

We will comply with applicable legal requirements concerning delivery times. Where a specific delivery deadline has been agreed as an essential term of the contract, or the law otherwise gives you a right to cancel because of delay, nothing in this Policy removes that right.

7. PRE-ORDERS

Products described as pre-orders are offered for purchase before their anticipated release or availability.

Release dates and delivery estimates are based on information reasonably available to us when published. Manufacturers, publishers and distributors may change release dates, delivery schedules, stock allocations and product availability.

Where a pre-order is affected by a release-date change, supplier delay, allocation shortage or cancellation by a supplier, we will deal with the order in accordance with our Pre-Order Policy, Terms of Service and applicable law.

We do not guarantee a supplier allocation or release date merely because a product has been listed for pre-order.

Nothing in this section removes a statutory cancellation or refund right where that right applies.

8. ORDERS CONTAINING PRE-ORDER AND IN-STOCK ITEMS

If an order contains both in-stock products and pre-order products, dispatch arrangements will depend on the delivery options and information disclosed at checkout or on the relevant product pages.

Where the order is intended to be shipped together, the entire order may be held until all products are available for dispatch, provided this arrangement was appropriately disclosed before the contract was formed.

If you require available products to be dispatched separately, additional delivery charges may apply where disclosed and lawful and where we agree to provide separate shipments.

Where separate shipment arrangements are not available, please contact us before placing your order if the timing of individual products is important to you.

9. HIGH-VALUE ORDERS

Trading cards and collectibles may be valuable and attractive targets for theft or fraud. We may therefore apply enhanced fulfilment and delivery procedures to higher-value orders where reasonably appropriate.

Depending on the circumstances and the services available, these measures may include:

• tracked delivery;
• enhanced compensation or insurance;
• signature requirements;
• delivery confirmation;
• identity or age verification where legally necessary;
• additional protective packaging;
• tamper-evident packaging;
• product or packaging photographs or video;
• parcel weight recording;
• product identifier recording; and
• enhanced fraud screening.

The measures used will depend on the order, delivery service and risk involved. We will not represent that a particular measure has been used unless it has actually been implemented.

These measures are intended to protect customers and Mythic Morrow and do not remove your statutory rights.

10. PACKING AND PRODUCT PROTECTION

We take reasonable steps to package orders appropriately for transportation, taking account of the nature and value of the products being shipped.

Depending on the products, packaging may include protective outer cartons, void fill, protective wrapping, rigid packaging, internal cushioning, tamper-evident materials and other appropriate protective measures.

Collectible product packaging can form part of the value of the goods, and we take this into account when preparing orders for dispatch.

Minor cosmetic variations in external shipping packaging do not necessarily mean that the goods inside are damaged or defective. However, this does not limit your rights where the goods or their packaging form part of the contractual description or fail to meet the standards required by law.

11. DELIVERY ADDRESS

You are responsible for providing complete and accurate delivery information when placing your order.

Please check the following carefully:

• recipient name;
• house or building number;
• street;
• flat or unit number;
• postcode;
• town or city; and
• any additional information necessary for successful delivery.

If you discover an error after placing your order, please contact us as soon as possible.

We will try to assist where reasonably possible but cannot guarantee that an address can be amended after an order has entered fulfilment or been dispatched.

For legitimate fraud-prevention or payment-security reasons, we may be unable to redirect certain orders to a different address after purchase.

12. ADDRESS CHANGES

An address-change request is not effective until we confirm that the change has been made.

A message requesting a different delivery address does not automatically amend an order.

If an order has already been dispatched, we may be unable to recall or redirect it. Where available, the courier may offer independent delivery-management options, but their availability cannot be guaranteed.

Any decision concerning a requested address change will be made consistently with our contractual obligations and applicable law.

13. INCORRECT OR INCOMPLETE ADDRESSES

If a parcel cannot be delivered because information supplied by the customer was materially incorrect or incomplete, it may be returned to us, held by the carrier, redirected where available or otherwise handled under the carrier's procedures.

Where a parcel is returned because customer-supplied address information prevented delivery, we may seek reasonable additional delivery costs directly arising from that issue where there is a lawful basis to do so.

If an order is cancelled or refunded, any deduction or recovery of costs must be permitted by applicable law and supported by the relevant circumstances. We will not impose arbitrary penalties or use this provision to avoid responsibility for a delivery problem caused by us or a party for whom we are legally responsible.

14. DELIVERY INSTRUCTIONS AND SAFE PLACES

Some delivery providers allow customers to request a safe place, delivery to a neighbour, an alternative collection point, redirection or other delivery preferences.

Where you independently request or authorise a delivery arrangement directly with the carrier after dispatch, the consequences will be assessed according to the circumstances, the applicable delivery arrangement and the law.

We recommend exercising caution before authorising high-value trading card or collectible orders to be left unattended. Where available, an attended delivery option may provide greater security.

An instruction given to a carrier will not automatically remove any responsibility that applicable law places on Mythic Morrow.

15. DELIVERY TO ANOTHER PERSON

If you nominate another person to receive goods on your behalf, delivery to that person may constitute delivery to you where permitted by the applicable delivery arrangement and law.

This may include an authorised recipient at the delivery address.

Please ensure that anyone authorised to receive a high-value order understands the importance of keeping it secure.

Whether delivery to another person constitutes valid delivery will depend on the circumstances and applicable law.

16. DELIVERY TO BUSINESSES, RECEPTIONS AND SHARED BUILDINGS

Where you request delivery to a workplace, reception desk, concierge, mailroom, student accommodation, shared building or similar location, the carrier may deliver to an authorised recipient in accordance with the delivery arrangement.

You should consider whether such a location is appropriate for high-value collectibles before using it as your delivery address.

Delivery to a reception desk or shared location will not automatically establish that you personally received the goods or determine the outcome of a disputed-delivery claim. The available evidence and applicable law will be considered.

17. TRACKING

Where tracking is available, tracking information may be provided by email, through your account or directly by the delivery provider.

Tracking information is intended to help you monitor delivery progress. Tracking events may occasionally be delayed, incomplete, incorrectly scanned or updated before or after the parcel physically moves.

Tracking information may therefore form part of an investigation but will not necessarily be treated as conclusive evidence on its own when resolving a disputed delivery.

18. SIGNATURE AND DELIVERY CONFIRMATION

Certain orders may require a signature or other proof of delivery.

Depending on the delivery service, evidence may include:

• a recipient signature;
• a delivery photograph;
• GPS or geolocation information;
• a delivery scan;
• a timestamp;
• a recipient name;
• a PIN or verification code; and
• other available delivery confirmation.

Where a delivery is disputed, we may obtain and review relevant evidence from the carrier.

We will consider the available evidence alongside the delivery arrangements, the circumstances of the claim and applicable consumer law when determining the appropriate outcome.

19. DELIVERY PINS AND SECURITY CODES

Some delivery services use a one-time PIN, password or verification code.

Where such a system is used, do not disclose your delivery PIN or verification code to anyone unless they are physically delivering your parcel and the carrier's process requires you to provide it.

You should take reasonable care of delivery security information provided directly to you.

If you believe a security code has been compromised, contact the relevant delivery provider and Mythic Morrow as soon as reasonably possible.

20. RISK DURING DELIVERY

For consumer purchases, responsibility for goods during delivery passes in accordance with applicable UK consumer law.

Where we arrange or offer the delivery provider, we do not treat the goods as becoming your responsibility merely because they have been handed to that provider.

Different statutory rules may apply where you independently commission a carrier that was not offered by us.

Nothing in this section excludes or restricts any mandatory legal protection concerning loss of or damage to goods before delivery.

21. LOST PARCELS

If your order has not arrived and you believe it may be lost, please contact us.

Where appropriate, we may open an investigation with the relevant delivery provider. This may involve reviewing:

• tracking data;
• delivery scans;
• GPS information;
• delivery photographs;
• recipient information;
• parcel weight;
• courier depot records;
• fulfilment records;
• dispatch records; and
• other relevant evidence.

We may ask you to provide reasonable information to assist with the investigation.

Where applicable consumer law makes Mythic Morrow responsible for the goods during transit, we will not simply refer you to the courier and deny responsibility for resolving the matter.

Any replacement, refund or other remedy will be dealt with in accordance with applicable law and the circumstances of the case. An investigation will not be used to unlawfully delay a remedy to which you are entitled.

22. PARCEL MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that an order has been delivered but you cannot locate it, please first check, where appropriate:

• your delivery address and the surrounding property;
• designated safe places;
• with other household members;
• with reception or concierge staff;
• with neighbours, where appropriate; and
• any available delivery photograph or tracking information.

If the parcel still cannot be located, contact us promptly.

We may investigate the delivery with the carrier. The fact that tracking displays “delivered” is relevant evidence but does not automatically determine the outcome of a disputed-delivery claim.

We may consider all available evidence before determining the appropriate resolution, subject to applicable consumer law.

23. DELIVERY DISPUTES AND INVESTIGATIONS

Where delivery is disputed, we may conduct a reasonable investigation before resolving the claim, provided this does not unlawfully delay a remedy to which you are entitled.

The investigation may include reviewing or obtaining tracking history, delivery scans, GPS information, photographs, signatures, PIN confirmation, carrier records, parcel weight, fulfilment information, customer communications, address information and other relevant evidence.

Where lawful and necessary, we may share relevant information with delivery providers, payment providers, insurers, fraud-prevention services, professional advisers or appropriate authorities.

Personal information used during an investigation will be processed in accordance with our Privacy Policy and applicable data-protection law.

24. FALSE NON-DELIVERY CLAIMS

We take genuine non-delivery reports seriously.

Where credible evidence suggests that a parcel was received but has been knowingly and falsely reported as missing, we may investigate the matter proportionately.

Knowingly making a false claim may constitute fraudulent or unlawful conduct, depending on the circumstances.

Where we reasonably identify evidence of fraud, we may preserve relevant records and take appropriate lawful action. This may include providing relevant evidence to delivery providers, payment providers, banks or card issuers, insurers, fraud-prevention services, legal advisers, law-enforcement authorities or other appropriate parties.

Nothing in this section permits us to reject a genuine claim merely because an investigation is required, nor does a suspicion of fraud automatically establish that a customer has acted unlawfully.

25. DAMAGED PARCELS

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please retain and photograph:

• the outer parcel;
• the shipping label;
• internal packaging;
• protective materials;
• damaged retail packaging; and
• affected products.

These records may assist us in investigating damage with the carrier and determining the appropriate remedy.

Where reasonably possible, please retain relevant packaging until the issue has been assessed. If you cannot retain it, or have already disposed of it, please contact us and explain the circumstances.

Your statutory rights are not removed simply because you did not notify us within an arbitrary voluntary reporting period.

26. TAMPERED OR OPENED PARCELS

If a parcel appears to have been opened, resealed, cut, punctured, materially damaged, tampered with or deprived of contents during transit, please photograph it before opening it further where reasonably safe and practical.

Please retain the outer packaging, labels, internal packaging and all contents received where possible.

Contact us promptly so that we can investigate.

Where relevant, we may compare the parcel and its contents against available fulfilment records, including parcel weights, photographs, video and identifying information.

These checks are intended to establish the circumstances of the incident and will not automatically determine the outcome of a claim.

27. MISSING ITEMS FROM A DELIVERY

If your parcel arrives but you believe an item is missing, contact us promptly and provide your order number and details of the missing product.

We may investigate using relevant evidence, including fulfilment records, stock records, packing information, photographs or video, parcel weight, product identifiers, courier information and other relevant records.

Following investigation, we will provide any remedy required by applicable law.

28. INCORRECT ITEMS

If we send an incorrect item, please contact us promptly.

Where the incorrect item is a sealed trading card or collectible product, please avoid unnecessarily opening, altering or using it while awaiting instructions, where reasonably possible.

We will provide appropriate instructions and arrange any remedy required by law.

Where the mistake is ours, you will not be required to bear return-delivery costs where applicable law places those costs on us.

Nothing in this section requires you to surrender statutory rights because an item has been opened or handled where such handling is permitted by law.

29. FAILED DELIVERY ATTEMPTS

Delivery providers may make one or more delivery attempts or offer collection or redelivery options.

You should take reasonable steps to receive or collect a parcel after legitimate delivery instructions have been provided to you.

If a parcel is returned to us following unsuccessful delivery attempts, we may contact you regarding redelivery, cancellation or another appropriate outcome.

Reasonable additional costs caused by circumstances for which you are responsible may be recoverable where permitted by law. Any recovery will be assessed in light of the circumstances and our contractual and statutory obligations.

30. UNCOLLECTED PARCELS

Where a parcel is delivered to a collection point, depot, parcel shop, locker or another authorised collection location, you should collect it within the period specified by the delivery provider.

If you fail to collect it and it is returned to us, reasonable redelivery costs may apply where there is a lawful basis for recovering them.

An uncollected parcel does not automatically entitle us to retain both the goods and the full payment indefinitely. The order will be dealt with in accordance with the applicable contract and consumer rights.

31. REFUSED DELIVERIES

If you refuse delivery without first notifying us that you wish to cancel the order, the parcel may be returned to us.

Refusing a parcel does not necessarily replace any notice required to exercise a statutory cancellation right.

If you wish to cancel an order, please notify us clearly using the contact details published on our website or another method permitted by our Returns & Refunds Policy and applicable law.

Once returned goods are received, any refund will be dealt with according to our Returns & Refunds Policy and applicable law.

32. RETURN-TO-SENDER PARCELS

A parcel may be returned to us for reasons including unsuccessful delivery attempts, failure to collect, incorrect or incomplete address details, refusal, carrier restrictions or other delivery issues.

Once the parcel returns to us, we may contact you regarding redelivery, cancellation or another appropriate outcome.

Where redelivery is required because of circumstances for which you are responsible, reasonable additional delivery costs may apply where lawful.

We will assess each case individually and will not impose arbitrary charges or retain sums without a lawful basis.

33. DELIVERY DELAYS

Occasional delivery delays may occur.

If a delay occurs, please contact us if you require assistance.

Where applicable law gives you the right to cancel because goods have not been delivered within the required or agreed period, nothing in this Policy restricts that right.

Where a delivery date was expressly agreed as essential to the contract, additional statutory remedies may apply.

We will deal with delayed orders in accordance with our contractual obligations and applicable law.

34. EVENTS OUTSIDE OUR REASONABLE CONTROL

Delivery may occasionally be affected by circumstances genuinely outside our reasonable control, including severe weather, flooding, natural disasters, widespread transport disruption, industrial action affecting transport networks, major courier-network failures, government restrictions, civil emergencies or widespread telecommunications failures.

Where such circumstances arise, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

This section does not automatically excuse non-performance of a binding contractual obligation and does not remove statutory cancellation, delivery or refund rights.

35. DELIVERY DURING MAJOR TRADING CARD RELEASES

Major trading card releases can generate unusually high order volumes across manufacturers, distributors, retailers and delivery networks.

During major releases, dispatch or carrier processing may take longer than during ordinary trading periods. Any specific processing information applicable to a release may be displayed on the relevant product page or communicated to affected customers.

We will not rely on high demand alone as a basis for disregarding a binding delivery commitment or statutory right.

36. COMBINING ORDERS

Unless expressly agreed otherwise, separate orders may be processed and shipped separately.

We are not required to combine separate orders solely because they were placed by the same customer, use the same delivery address or were placed close together.

Where we agree to combine orders, this does not necessarily entitle you to a retrospective delivery-charge refund unless we expressly agree one or applicable law requires it.

37. SPLIT SHIPMENTS

We may occasionally dispatch an order in more than one parcel.

Where this occurs, you may receive multiple tracking numbers, parcels on different dates or parcels delivered by different services.

A partial delivery does not necessarily mean that products are missing. Please check your dispatch information to establish whether further parcels are expected.

If all expected parcels have arrived and an item is genuinely missing, please contact us. We will investigate and provide any remedy required by applicable law.

38. INTERNATIONAL SHIPPING

Where international shipping is offered, available destinations will be displayed during checkout.

International orders may be subject to import duties, customs charges, local taxes, customs clearance procedures, regulatory restrictions and additional delivery time.

The allocation and disclosure of applicable import charges will be explained at checkout or otherwise in accordance with applicable law.

You should check whether products may lawfully be imported into your destination country. Responsibility for import compliance and charges will be determined by the applicable contractual arrangements and law.

We may decline to offer particular products or destinations where legal, carrier or regulatory restrictions apply.

39. CUSTOMS DELAYS

International shipments may be delayed by customs or border authorities.

We cannot control the speed at which an independent customs authority processes a shipment. We will provide available shipment information and reasonable assistance where appropriate.

Customs delays do not automatically remove our contractual obligations or your statutory rights.

40. INTERNATIONAL IMPORT DUTIES AND TAXES

Where import duties, local taxes or customs charges are not collected by us during checkout, they may be charged by the relevant authorities or carriers at the destination.

Where applicable, responsibility for those charges will be disclosed in accordance with legal requirements before purchase.

We recommend reviewing the applicable import rules before ordering internationally.

Nothing in this section permits us to impose undisclosed charges contrary to applicable law.

41. BUSINESS CUSTOMERS

The consumer protections described in this Policy apply where the purchaser is acting as a consumer for the purposes of applicable law.

Different contractual, delivery, risk and liability rules may apply where products are purchased wholly or mainly for business, trade, resale or professional purposes.

Separate business terms may apply to those transactions. The classification of a purchaser and the application of any statutory protection will depend on the circumstances and applicable law.

42. FRAUD PREVENTION

We may take reasonable, proportionate and lawful measures to protect our delivery process against fraud and abuse.

This may include investigating suspected false non-delivery claims, false missing-item claims, manipulated damage claims, delivery-address fraud, payment fraud, product substitution, parcel tampering and chargeback abuse.

We may maintain and review relevant records where reasonably necessary, including dispatch records, parcel weights, available photographs or video, product identifiers, delivery evidence, return inspections and relevant communications.

Any personal information used for these purposes will be processed in accordance with our Privacy Policy and applicable data-protection law.

Legitimate delivery complaints and the genuine exercise of statutory rights will not, by themselves, be treated as evidence of fraud.

43. CHARGEBACKS AND DELIVERY DISPUTES

If you believe that a delivery has gone wrong, we encourage you to contact us so that we can investigate and attempt to resolve the issue.

This does not restrict any lawful right to raise a payment dispute or chargeback.

Where a payment dispute concerns delivery, we may provide relevant evidence to the payment provider or financial institution, including order records, customer communications, tracking information, delivery confirmation, signatures, photographs, GPS information, parcel weights, fulfilment records, dispatch photographs or video and other relevant evidence.

We reserve our lawful rights to challenge fraudulent or inaccurate payment disputes and to take appropriate lawful action where there is evidence of fraud.

44. RETURNS

This Shipping Policy primarily concerns delivery to you.

The arrangements for sending goods back to us are governed primarily by our Returns & Refunds Policy and any return instructions we provide.

Please follow the return instructions provided by Mythic Morrow before sending products back.

Our registered office is not necessarily our customer returns address. Do not assume that goods sent to the registered office will be processed as an authorised return.

Nothing in this section restricts statutory cancellation rights or other mandatory consumer rights.

45. YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy excludes, restricts or overrides rights or remedies that cannot lawfully be excluded or restricted.

Relevant legislation may include:

• Consumer Rights Act 2015;
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• other applicable UK consumer-protection and data-protection legislation, where relevant.

Where this Policy conflicts with a mandatory statutory right, the statutory right will apply.

46. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, fulfilment processes, business operations, technology, applicable law or regulatory requirements.

Any updated version will be published on our website with a revised “Last updated” date.

Changes will not retrospectively remove rights under an existing contract where doing so would be unlawful. The version applicable to an existing order will be interpreted consistently with the contract formed and applicable law.

47. CONTACT US

For questions or problems concerning the shipment or delivery of an order, please contact:

Mythic Morrow / PACKRIPPERZ LIMITED

Email: sales@mythicmorrow.co.uk

Registered office:

C/O QPS Accountancy
Holden House
Sandpiper Court
Chester Business Park
Chester
United Kingdom
CH4 9QU

Company number: 16830476

Please include your order number wherever possible.

Please note that our registered office is not necessarily our customer returns address. Please obtain the appropriate return instructions before sending goods to us.

LEGAL INFORMATION

Mythic Morrow is a trading name of PACKRIPPERZ LIMITED, a private limited company registered in England and Wales under company number 16830476.

Registered office: C/O QPS Accountancy, Holden House, Sandpiper Court, Chester Business Park, Chester, United Kingdom, CH4 9QU.